Sanchar Saathi Portal: India’s One-Stop Solution for Mobile Security and Fraud Prevention

Sanchar Saathi Portal – Block Lost Mobile in India: Sanchar Saathi Portal is a citizen-centric platform launched by the Department of Telecommunications, Government of India, to empower mobile users and enhance security through fraud prevention and the ability to block lost mobile numbers.

Through this portal, citizens can efficiently monitor mobile connections, verify their own numbers, report unidentified mobile numbers, and report fraudulent calls and messages.

Cases involving financial fraud and the misuse of mobile numbers registered with someone else’s name are increasingly common today.

To prevent such misuse, the Government of India launched this portal, where users can report suspected fraudulent calls and messages, block or track stolen mobile phones, verify device authenticity, and report unsolicited commercial communications (spam).

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How to use Sanchar Saathi portal?

The Sanchar Saathi Portal is a powerful website launched by the Department of Telecommunications (DoT), Government of India, to help citizens relieve from pains caused by the various type of fraudulent transactions involving mobile phones and mobile numbers.

Here is the process to use the Sanchar Saathi Portal:

1. Visit the official website of Sanchar Saathi Portal.

2. Report Suspected Fraud Communication: From here you can report suspected fraud communication. This facility is called “Chakshu“. It facilitates citizens to report suspected fraud communications with the intention of defrauding telecom service users for cybercrime, financial frauds, non-bonafide purposes like impersonation, or any other misuse through Call, SMS, or WhatsApp. The most common examples of suspected fraud communications are communications related to Bank Account / Payment Wallet / SIM / Gas connection / Electricity connection / KYC update / expiry / deactivation, impersonation as Government official / relative, sextortion-related, etc.

3. Block Your Lost / Stolen Mobile Handset: Here you will find the facility for blocking/stolen mobile handset, unblocking of found mobile handset, and checking lost/stolen mobile handset request status. After availing this service, you will get a service request number. You can retrieve the service request number from the “Forgot Request ID” option.

4. Know Your Mobile Number: Here you can check whether any mobile number is registered in your name or not. You can report if any mobile number you really do not own. If the number is yours, then you can also certify it. Just put the primary mobile number and enter the OTP, and then you can see the other numbers registered with your name.

5. Know Genuineness of Your Mobile Handset: Sometimes miscreants sell stolen or lost mobile phones to customers, and then they face different problems like calls from police or going to court, etc. While you are buying the phone, check the authenticity of the mobile phone from this portal. You just need to put your phone number and the IMEI number of your phone, and the portal will show the brand name, model name, and marketing company, etc.

6. Report Incoming International Call With Indian Number: International calls and spams, fraud calls are a daily headache for mobile users. This portal comes with a solution. Just put your mobile number, the number showing during the international call, and the date and time of the call. Then an OTP will come to your mobile. Just put the OTP and then necessary action will be taken from this portal.

How to download Sanchar Saathi app download?

You can also download the Sanchar Saathi app from the Android Play Store and access the facilities. For one-time use, opening the portal from a mobile browser is convenient.

If you need to use it multiple times, then you can download it by searching “Sanchar Saathi” on the Play Store or clicking the link.

How to block lost mobile India?

A lot of people get panicked if they lost their mobile. Here you can easily block your mobile from the Sanchar Saathi Portal so that nobody can use it.

However, yoy can unlock it later after getting the moble this this portal only. Here is the process to block the lost moble in India.

1. Visit the Sanchar Saathi portal (https://sancharsaathi.gov.in) and select “Block Your Lost/Stolen Mobile Handset.”
2. Fill out the request registration form, fill up the necessary detail like mobile number, IMEI number of the lost phone, personal details, police report copy, and identity proof.
3. Submit the form; you will receive a Request ID, which can be used to track the status of your blocking request.

How to trace stolen mobile India?

From this portal, your stolen mobile can also be tracked. To do this, follow the steps:

• Visit the Sanchar Saathi Portal.
• Always keep the IMEI number noted down in a private notebook so that it can be used in emergencies like losing your phone. To note down your mobile phone’s 15-digit IMEI number, dial *#06#. It is usually available on the phone box as well.
• Select the option “Block/Stolen Mobile Handset” and fill in the required details including your phone number (to receive OTP), IMEI number, police report copy, and identity proof.

FAQ : Sanchar Sathi Portal

What is Sanchar Saathi?

Sanchar Saathi is a citizen-centric laucnhed by the Department of Telecommunications (DoT), Government of India, aimed at providing solution to the mobile subscribers by solving various faaudulent activities. You can get the facilities like, know your mobile connections issued in your name, disconnect unwanted connections, block and trace lost/stolen mobile phones, check mobile device genuineness, and report suspected fraud communication and spam.

What is ‘Chakshu – Report Suspected Fraud Communication’ facility on Sanchar Saathi?

Chakshu provides solutions to the citizens to report suspected fraud calls, SMS, or WhatsApp messages that might involve scams, impersonation, or financial fraud, helping authorities to take action against such fraudulent communications.

What is ‘Block Your Lost/ Stolen Mobile Handset’ facility on Sanchar Saathi?

This facility facilitates users to block their lost or stolen mobile phones across all telecom networks. In India the Central Equipment Identity Register (CEIR) provides the the facility of preventing misuses of the device.

What is ‘Know Mobile Connections in Your Name’ facility on Sanchar Saathi?

Mobile users can check all mobile connections issued in their name and have the option to report to disconnect any unauthorized or unused connections under this facility.

What is ‘Know genuineness of Your Mobile Handset’ facility on Sanchar Saathi?

This feature verifies the authenticity of mobile phones before purchase by checking the device’s genuine status like device name, model name, manufactured by and manufactued date etc., to avoid counterfeit handsets.

What is ‘Report Incoming International Call with Indian Number’ facility on Sanchar Saathi?

This facility helps users report suspicious or fraudulent international calls received on their Indian mobile numbers for further investigation. You need to note down the internation number, time and date of the international call.

What is ‘Know Your Wireline internet service provider’ facility on Sanchar Saathi portal?

This feature facilitates users to identify the internet service provider (ISP) of their wireline broadband connection for better management and and complaint resolution.

The portal also includes several other modules like TAFCOP, for telecom to manage fraud. Sanchar Saathi Portal is designed for easy accessibility in multiple languages for the benefit of all Indian citizens.